Frequently asked
questions.
Everything you'd want to know before your free trial begins.
How does the free 7-day trial work?+
We start with a short setup call, configure Concera around your business, and give you 7 days to experience how it handles real call opportunities. We will explain the exact setup and trial terms before you begin.
Does Concera replace my front desk?+
No. Concera is designed to handle routine calls and capture opportunities so your team can spend more time on the people already in front of them.
Can it answer questions about our treatments?+
Yes. Concera can be configured around your services, policies and approved knowledge so conversations stay relevant to your spa.
Can it check appointment availability?+
Concera can be designed to work with your scheduling workflow so it can route, qualify or capture booking opportunities based on the setup you choose.
Does it sound robotic?+
The goal is a natural, clear conversation that makes the caller feel acknowledged and helps them reach the next step quickly.
What happens when the AI doesn't know something?+
You can define escalation paths so edge cases and sensitive questions reach the right human.
How long does setup take?+
Setup timing depends on how much information we need to gather about your spa. We'll walk through the timeline on your setup call before the trial begins.
What happens after the 7-day trial?+
You decide whether to continue on one of Concera's plans. There's no long-term commitment required to start the trial itself.
Is client information handled securely?+
Questions about data handling, HIPAA, and privacy are best answered directly for your specific setup — reach out through the contact page and we'll walk you through it.