LEGAL

Privacy Policy

Placeholder draft — last updated August 26, 2026. Have this reviewed by a lawyer before publishing.

1. Overview

Concera is a service operated by Ecom Playbook LLC. This Privacy Policy explains what information Concera collects when a business uses our AI voice concierge, and when a caller speaks with that concierge, how it's used, and the choices available. This is placeholder language — replace it with a policy reviewed by counsel familiar with your states of operation and, given the med spa context, applicable health-privacy requirements.

2. Information we collect

  • Business account information, such as contact details and business configuration used to set up a concierge.
  • Call data, including audio, transcripts, and metadata generated when a caller speaks with a Concera concierge.
  • Usage data related to how a business's team accesses call outcomes and dashboards.

3. How information is used

Call information is used to answer callers, capture appointments, and provide the business with visibility into call outcomes. It is not used for purposes unrelated to operating the service unless separately disclosed and agreed.

4. Health-related information

Because Concera is used in a med spa context, callers may discuss treatments or health-adjacent topics during a call. Businesses using Concera are responsible for determining whether their use of the service triggers obligations under HIPAA or similar regulations, and for entering into any required agreements. Contact our team with specific questions.

5. Sharing of information

Information is shared with service providers (such as telephony and AI infrastructure providers) only as needed to operate the concierge, and with the business whose concierge handled the call so they can see the outcome. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing purposes.

6. SMS / text messaging

If you provide your phone number and agree to receive text messages from a Concera-powered concierge on behalf of a business (for example, a booking link, appointment confirmation, or reminder), the following applies:

  • Consent. You opt in verbally during a live phone call, when our AI agent asks for your explicit permission before sending any text. A message is only sent after you agree. You have not agreed to receive text messages until you provide this consent, and consent is not a condition of purchasing any goods or services.
  • Message frequency. Message frequency varies based on your interactions with the business (for example, a booking link sent once per request, plus any confirmations or reminders tied to an appointment you make).
  • Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt out. Reply STOP at any time to opt out of receiving further text messages. You will receive a one-time confirmation that you have been unsubscribed. After opting out, you will no longer receive text messages from us unless you opt in again.
  • Help. Reply HELP at any time for assistance, or contact team@concera.ai.
  • Carriers. Carriers are not liable for delayed or undelivered messages.
  • No third-party sharing for marketing. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes, except as necessary to provide the service itself (for example, our SMS delivery provider).

7. Retention

Call recordings, transcripts, and related data are retained for as long as needed to provide the service and meet legal obligations, and can be deleted on request subject to those obligations.

8. Your choices

Businesses can request access to, correction of, or deletion of their account and call data by contacting team@concera.ai.

9. Contact

Questions about this policy can be sent to team@concera.ai.