Terms of Service

1. Agreement

These Terms govern use of Concera's AI voice concierge service by a business ("you"). By starting a trial or subscribing to a plan, you agree to these Terms. This is placeholder language — replace it with terms reviewed by counsel.

2. The free trial

Concera offers a 7-day free trial. Trial setup details, including what's configured and when the trial period begins, will be confirmed with you directly before it starts. No long-term commitment is required to begin a trial.

3. Subscription plans

After the trial, continued use of Concera is billed according to the plan you select. Plan minutes, pricing, and usage estimates are described on the pricing page and may be updated from time to time.

4. Your responsibilities

• Providing accurate information about your services, policies, and booking workflow so Concera can represent your business correctly.
• Reviewing and approving the knowledge and scripts configured for your concierge.
• Complying with applicable laws related to call recording, disclosures, and health-related information relevant to your business.

5. Service availability

We aim to keep Concera available and reliable but do not guarantee uninterrupted service. Planned maintenance or third-party outages may occasionally affect availability.

6. Cancellation

You may cancel your subscription at any time; cancellation details and effective dates will be confirmed as part of your plan.

7. Limitation of liability

Concera is provided as a call-handling tool and does not replace professional medical, legal, or compliance judgment. To the extent permitted by law, Concera's liability is limited as described in your service agreement.

8. Contact

Questions about these Terms can be sent to team@concera.ai.